Whether it’s a natural disaster, a data breach, the loss of a key physician, or COVID-19, a crisis presents an unsettling circumstance to any leader. Crisis management is a “evergreen” topic for physician leaders. Always preparing for (and learning from) a crisis presents an opportunity for leaders to thrive. Successful physician leaders prepare their teams, put communications in place, and shore up their systems to manage the situation at hand.
In this SoundPractice episode, we talk with Max Reibolt, CPA, president and CEO of The Coker Group, about the characteristics, communication skills, and organizational support leaders need during a crisis. Max shares examples from his many decades of healthcare leadership and consulting.